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× Questions about D130/230/430/830/1630 Advanced T1/E1/J1 PRI Cards

D130 Phone system loses voice fades in and out for 5 seconds

10 years 5 months ago #9368 by izac55
Beenhaving this issue since we installed the phone system. The call doesn’t drop.You just can’t hear the person on the other end for 3-5 seconds until it fadesback in. During a half hour call it can happen 2 or 3 times no matter whatphone you sue. I called up our ISP and everything looks fine on their end. I alsohave monitored cpu and memory usage and there seems to be enough available thatit wouldn’t affect it. I thought perhaps it was echo cancellation causingthe issue but am not sure how to turn it off. Any ideas?
10 years 5 months ago #9377 by izac55
Where is tech support on this? I need this fixed.
10 years 5 months ago #9378 by miaolin
Sorry for the latency, our support engineer will contact you today.
10 years 5 months ago #9379 by izac55
I never heard anything. Can we setup a time for a call?
10 years 5 months ago #9380 by tim.june
Sorry for the delay, I just came back from Chinese Spring Festival.
Contact me via IM below, let's figure it out.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Skype: tim.jjune
10 years 5 months ago #9391 by izac55
Ok I have added you to Skype. Im in the Pacific time zone and work 8-4
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